I am still waiting on a part refund on a cancellation on 10March. Several phone calls and many emails later I was told on 23April that the refund had been 'approved'. Still nothing actually refunded..

My last call the other day they repeated that it had been approved on 23Apr and they were waiting for some-one to 'press the button'

I believe it's probably plain incompetence but am beginning to wonder if my regular weekly chasing has resulted in the button being deliberately not pressed?.