At the end of March I booked an avios ticket in J DUB-BOS rtn & paid €566 in taxes for 2 people. A couple of days later I changed it to an open jaw DUB-ORD BOS-DUB & was told it was an additional €414 in taxes which I thought was odd but paid, this time with a different card.

On 13th April I cancelled the booking & initially the agent said the refund would be €414 minus service fee. I explained this was wrong & after some back & forth he said I was right, it was €980 minus service fee & it should be back within 7 days.

On 18th I got back €332 on to the card that the €414 was charged to but nothing onto the other card. I rang BA & spoke to 2 completely unhelpful agents who told me the refund had all been put onto that card & I needed to contact my bank. Eventually I got in to someone who told me that the refunds team had incorrectly tried to put the full refund onto one card and for security reasons it had failed as the refund was higher than the charged amount. She told me she had escalated it and would ring me within 48hrs. She never did.

On 22nd I complained via the website, got a reference and a reply a few days later saying it had been sent to the refund dept. On 28th I again contacted BA & got a similar response.

It’s now 3 weeks after I cancelled and despite numerous calls and emails I still haven’t got my refund. Any ideas how to proceed?