On that I certainly agree. In SFO checking in for AA flagship First to JFK, which publishes on AA.com 3 bags, even someone at the premium checkin didn’t know that allowance until a colleague of hers pointed it out.

The only consistency is inconsistency…

I’ve also had the same problem in France with AF where an agent actually told me it was MY mistake (not AF) that I included a segment that didn’t include business, even though the ticketing email told me I had 3x32 as a Business passenger with SkyTeam Elite Plus on all four segments… he eventually went with what the email said. So it’s not just a USA problem. But it is a First world problem