Originally Posted by
rylan
Your best bet is sending the Lurker a message as they requested.
From my experience, there is no such thing as 'a ticket for IT to sort' as I've never seen Marriott 'IT' actually resolve anything when it comes to account or user issues and apparently the system doesn't even track whatever they call a ticket of other customer service agents can't see anything was submitted.
I have contacted the Lurker, but they have asked me to do the same things which I've already done 4 times!
Hopefully they'll tell me what the next steps are.
I have a got a case number and received an email confirming that the case has been escalated to the 'Digital Support Team'. They'll email me again when they hear from them. I'm not getting my hopes up. It's already been two weeks and numerous phone calls and nothing has changed. I've still got the same issues.
If anyone knows what else I can do please let me know. Thanking everyone in advance!