Originally Posted by
richele
The same thing happened to me. I called and spoke with a representative. She said she was creating a “case” and my points would be posted within the 24 hours. It has been 10 days. I called and chatted several more times. No one can do anything because the case is “processing”. Really unhappy.
OMG I feel you.
My case has been pending for about 2 weeks already and different representatives from Diamond Desk keep asking me to wait from 3-5 business days which i emailed them after a week, and today they again asked me to wait 7-10 business days! Wondering am I going to wait a month or so for them to return me my 170K points
, or are they hoping I forget all about this issue after long wait.