Changing the subject real quick:
I just made a BRG claim and it got approved from Kempinski. Around 1100 to 580€. Amazing!
I received an upgrade as well to club room, but without benefits. Is that normally how that works?
I'm titanium and with the double upgrade I would have gotten club room as well. I wonder why I wouldn't get club benefits. Is that because I didn't book a breakfast rate in the first place?