Originally Posted by The3AsTeam

I’ve been trying to access my Bonvoy account through my app and online but I keep getting the message ‘Temporarily Frozen- please call etc etc’. I tried to reset my password but it won’t even let me do that just say’ Please correct error- call customer services’.

I'm absolutely tearing my hair out - I’m platinum Elite and no one seems to be able to help. They all keep saying we’ve raised a ticket for IT to sort, but when I call back to tell them it’s not sorted they deny a ticket or case has been raised. I really don’t know what to do I really need access to my account so I can use my points before they expire!

please can anyone help me or advise as to what else I can do??