Originally Posted by rundisney

Just FYI, Hyatt seems to be cracking down on gifting and/or trading. I am dealing with my account being inactivated for receiving a gifted GOH, and it was gifted by someone I know. Hyatt is claiming the award I received was stolen which we both know is not true. Hyatt is being very shady (they have not responded to my email in over a week) and from scouring the internet, it seems this is happening to several others as of the last month or so. The person who sent me my award has contacted Hyatt on my behalf and there is still radio silence from Hyatt. There's even a recent BBB complaint about a similar situation, though the person gifted the awards randomly (which I didn't think broke T&C as long as they received nothing in return but who knows). I am guessing Hyatt implemented some sort of new automated fraud detection but it's giving a lot of false positives. The worst part is Hyatt is being totally unreachable. No one from Hyatt via phone, live chat, or social media will give me any details given the "sensitive nature" and they all redirect me to the consumer affairs email. While I am fairly hopefully they will resolve this at some point, I am not hopeful they will resolve this in a timely manner at all. I have some upcoming stays next month on points, and I found one person that is going through this that had a stay on points while their account was inactivated and they were forced to pay the cash rate upon checkout. Well, I will be cancelling my stays before I shell out more cash to Hyatt. I actually bought points recently and am considering a chargeback if I get to the point where I don't think Hyatt will give me my account back, because what will I have to lose at that point. But even then I'm not sure I will have any proof as Hyatt will surely just claim I received a stolen award, and it will be their word against mine. Let's just say...I would be EXTREMELY cautious to send/receive any sort of award right now, even if you are within the T&C.