Originally Posted by
krypttohk
They attempted to charge me a change fee on a ticket issued back in January. I pushed back a bit and then they said "oh we'll waive that". The online system also automatically adds it in even for preexisting tickets. Is it not part of the fare rules? Trying to figure out where this is actually published.
Change fees are part of the fare rules. They cannot be retroactively increased.
Whatever this "cancel fee" thing is and some of the free-wheeling "cancel your ticket for credit" (instead of having a canceled ticket with value) are a bit ad-hoc, and are not.