Hi.
My wife and I have directly purchased (online via the JR-West website) 7-day JR-West All Area passes for our trip, which gives a saving for our planned itinerary. This pass is supposed to allow up to 6 seat reservations in advance online.
However, if I log in to the pass on the website, the page shows the pass with correct details, although there's no specified train and the Add Reservation button is greyed out.
Any advice would be most welcome: I've just contacted JR-West's English customer email support, but maybe someone can advise.
If I can't get anywhere online now I'm sure I'll be able to sort it out at the Shin-Osaka ticket office where I'm picking up the passes, but it would be good to be able to do it in advance.
Many thanks!
Mark