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Thread: No-show charge for cancelled (and confirmed as cancelled) reservation.
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Old Apr 30, 2024 | 8:11 am
  #219  
radiowell
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Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,050
Originally Posted by TGLoyalty
except not every hotel is this bad at sorting this

I had a no show fee incorrect charged and contacted the hotel whose system showed it had already been refunded after a manual reconciliation and I did indeed get the refund a couple days ago
It is possible to have a relatively painless experience in dealing with this, as evidenced by some posts in the thread. On the other hand, there are many instances where the experiences have been downright frustrating, and I just provided a data point from elsewhere to illustrate that it is still happening.

In any event, we should NOT have to deal with this at all in the first place, given that it has been a known issue and the customers are nowhere at fault.
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