Another strange occurrence from the same line of reservations:
I had attached my nightly upgrade awards to one of these reservations. When I have canceled the reservation, the points were returned but the upgrade awards were nowhere to be seen. After a day I've contacted customer service. They told me that they have canceled the upgrade from my upcoming reservation and re-deposited the awards into my account.
That's confusing, because the reservation for the hotel was already canceled.
In addition, the validity of my upgrade awards now show end of 2024, but I'm sure that it was end of 2025 before this mishap: I have earned them on 2024-1-3 this January.
Dealing with Marriott's reservation system has become really tedious these last few days it appears. I'm also afraid this might happen to other certificates as well that are currently vl
HTB.
Quick update: After several rounds of emails, Marriott's customer service has explained to me that it is completely normal that my 2025 upgrade awards will turn into 2024 upgrade awards because I have received them in January 2024. Be careful! I'm very disappointed in the lack of consistency. I'm also afraid this might happen to other certificates as well that are currently valid until December 2025 and which I'm planning to use sometime next year.
HTB.