Originally Posted by
khabah
I told her that the point of the integration was to qualify for nights and points, and she said that wasn’t going to happen “since we don’t own Mr & Mrs Smith or their properties” and that Hyatt is really just a third-party booker for MMS properties… and that we wouldn’t get nights or points anyway. I politely pushed back that Hyatt bought the platform a year ago and again, the integration kicked off for qualifying account activity… and she said that’s not what they were told or trained for.
khabah
Ah, isn’t it always a joy when one waits on hold, only to then end up with one of those call centre clowns who have zero clue about nothing, so annoying.
Sounds like the MyHyatt concierge at least knows something is wrong- bit better though also not more helpful.