Originally Posted by
Gallus1
I’m facing the reality of having to request assistance for a J trip LHR-DUB-LHR-SFO. I’ve read some horrendous reviews and it’s making me feel rather anxious. Is this service as poor and unpredictable as it is portrayed or is it a case of bad experiences being reported but nobody praising the good service received? Being in a vulnerable position whereby you are reliant on others is stressful enough without the added pressure of having little or no confidence in the support you need. Is it really a lottery as to the level of service you receive on the day?
generally find that outbound at Heathrow it’s usually ok, inbound when being collected it can be patchy.
You will get the service at a functional level, but there may be some hanging around. Passengers travelling with you may not be allowed in the buggy if you use that (more likely to be a wheelchair through flight connections from DUB I should think). They will take you to and collect you from a lounge.
On the return from the US you may find you need to wait while other booked passengers fill up the buggy which is often quite packed.
I wouldn’t be over anxious. My experience (or rather my wife’s) is generally that it’s helpful rather than something to worry about.