Originally Posted by
CarefreeBA
Noted! I would suggest that you call CX to ask for them to 'insert the priority baggage' back into the booking. There is a record in the system when this is removed from the booking so agents will be able to audit it and easy insert it back in; it doesn't require any specific authorisation and they're able to put a free text note to justify why they have re-inserted it.
Whilst not officially allowed, I would recommend that they go to the business desk to check in to ensure that they are appropriately tagged. It's not ideal that they have to be reminded but they are definitely willing to do it.
That's a great point - only problem is that most CS agents on CX's hotline seem oblivious to their company's Business Plus program (facepalm #1)
& the Business Plus team doesn't have a hotline - they can only be contacted via email (facepalm #2)
I never understood why the Business Plus team is not contacable via phone (either via CX's hotline, or by opening up a new hotline number altogether) - email is slow & the only time our company reached out to them via email they didn't even bother to reply (facepalm #3)!