Originally Posted by
daumueller
in your case that’s a bit more tricky. Was deutsche Post the only way to get them shipped or did you accept a non-traceable way of shipping despite other (more expensive?) options?
The merchant is responsible for the goods until they are delivered, so the customer choosing a non-traceable shipping method is not an excuse to not resend or refund the goods.
This looks like a straightforward case (unless the merchant has proof of delivery or it was a payment via PayPal).