AA cancelled an award hold without telling me
My wife is booked in premium economy on a certain flight. I saw the business award price came down to a great level so I called to put that on hold two days ago. She was unreachable at work so we couldn't finish the ticketing (they won't ticket if the miles owner isn't there). The agent was aware of the PE ticket, put the business ticket on hold, and told me it would be on hold for 5 days. I called back in today when we are finally in the same room for a while and they told me the hold was cancelled since she is already booked on the same flight. The original agent was aware of this and never told me this would be an issue. The ticket now prices up 50k miles higher. Any suggestions? Thanks.