Originally Posted by
SHLTP
HP and Urcove don't have to offer globalists upgrades.
That's problematic indeed but personally I was viewing it from a different angle. For me it's a commercial and competitive issue. It's Bangkok - tons of hotels across many chains give suite upgrades regardless if they have to or not, even from chains who do not have a loyalty program as generous as Hyatt. Why? Because they think they should, in order to be competitive. And among the hotels who don't give suite upgrades, many of them at least give upgrades to non-suites of which cost materially more $$$; in HP's case it would be the specialty room. But if this HP does not even upgrade to specialty rooms when they are available, then that's taking it one step even further, putting them in the bottom 10% regarding the value of upgrades provided, right down there with the handful of Holiday Inn Express or other hotels who only have one room type so there is nothing to upgrade to. It reinforces my previous stance that I will only stay at this Hyatt Place when stars align including promos. Otherwise, no thanks.
I am not criticizing them or saying they should not do that - I don't have their financials so who am I to judge. It's their call, but as a customer it's clear to me I am better off somewhere else. In a similar price range I can find other hotels with high likelihood of suite upgrade more the double the size of the rooms at HP, have lounge access, and a better breakfast.