Originally Posted by
Marriott Bonvoy Lurker II
Dear Bekki,
We noticed that Sheraton Resort & Spa, Tokoriki Island, Fiji is temporarily closed from 28th March 2024 due to recent inclement weather in Fiji. During this period, bookings will not be accepted. For reservations support, please email [email protected] or call +679 675 0777.
If you could not get the response from the hotel team, please send a private message to us with below details so that we can help to deliver to the hotel team.
- Your full name
- The contact email associated with your reservation
- The reservation details (confirmation#, or hotel name and stay date)
Please feel free to contact us if we can be of any assistance.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
Update: This is the worst hotel experience in my lifetime. I'd highly suggest to everyone to avoid this hotel.
The hotel cancelled our unrefundable reservation without any comments.
Mind you that I read 10 days ago on reddit that they are cancelling reservations. So I wrote to the hotel, and they assured me that the booking is still valid. Now they suddendly cancelled it few days before our check-in.
Now we are flying in from Europe without a hotel.
No communication. No apologies. No compensation.
And that as a Platinum memeber. Extremely disappointed by the hotel and bonvoy program here.