Originally Posted by
emmaewe
Our flight LHR-IAH was cancelled approx 3 hours before departure and thanks to the information here, we claimed and had £520 pp reimbursed. Thank you! :0
We'd received an email informing us shortly after the cancellation text message that we'd been rebooked on a later flight but downgraded from WTP to WT as the cabin was full.
Would you file a separate claim for the downgrade and expect compensation? We mentioned it in the initial claim but it wasn't addressed in the reply, only the cancellation.
Thanks in advance.
Hi, you are entitled to
downgrade reimbursement of 75% of the fare paid for the LHR-IAH flight, in addition to the £520 p/p
compensation for the cancellation and resultant delay.
You might have to reply to the response confirming they're paying compensation - I fear that if you raise a new request, it might be silently merged with your existing one (which will likely be marked as 'resolved'), resulting in radio silence.
Once 8 weeks have passed after submitting your original request for downgrade reimbursement and compensation, if you still haven't had a response confirming they're paying you the reimbursement, I would suggest going to CEDR. This is the free alternative dispute resolution (ADR) service that BA is signed up to. They aren't exactly quick either, but they'll force BA to work to an external timeframe and to take a proper look at your case.
If you'd like to check how much you might expect to receive by way of downgrade reimbursement, you could try requesting a
Finnair e-ticket receipt. This should show your fare breakdown including taxes and the carrier surcharge. If that works, you could share it here for an estimate of what you're due.