FlyerTalk Forums - View Single Post - Worst travel day in many years - thoughts on a complaint?
Old Apr 26, 2024 | 7:33 am
  #14  
bitterproffit
10 Countries Visited
30 Countries Visited
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Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 7,174
I still am surprised that I got my bag when I did. I was getting nowhere with United or AirEuropa (two different alliances....like your situation). 4 days later, I was sitting in a great restaurant on the coast when my phone rings and it is a Madrid number. I answer it and a lady says she works in the Madrid Airport and has my bag. I assume she got my phone number off the bag tag or my tag.

She asks if I have filed a lost bag claim. I tell her the lost bag claim number and she says "great! I will get it over to Air Europa". Suddenly, all the gears start coming in motion and (it still took a day) I eventually get my bag flown to AGP and delivered to Mijas.

But she had NO IDEA that there had been a claim filed. The airlines don't share this info with each other.

But what a hassle. No communication between the airlines, but the bag eventually made it to the destination on the bag check tag.

Good luck!
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