Originally Posted by
stifle
Common sense would agree with you but the law does not; the Court of Appeal has ruled that staff illness is part of the normal operations of an airline regardless of where it occurs, and as it stands (and subject to a Supreme Court case pending judgement) the law is that compensation is payable.
Yes you are quite correct. Mennens often baffles me but you are indeed correct and they should indeed proceed via CEDR. BA certainly won’t budge on this one unless instructed to.