Originally Posted by
craigthemif
It happens. For some reason, refunded points sometimes get stuck in a queue. Not much you can do to move things along.
Yeah that was what they told me as its beyond their control. Only the backend department is able to solve this issue. First time it happened for me as usually my points are refunded within minutes.
I even thought of seeking some compensation as I am now unable to book my preferred hotel stay due to insufficient points.