Originally Posted by pinniped

But now, Hertz is an outright dumpster fire. My worst rental ever was this year, when I returned a car to LAX and, along with about a dozen other returning renters, couldn't find an employee anywhere to process the return. OK, this has happened before, I didn't worry too much. It was raining, a bus driver was there, so I just got on board and figured the email would come coon. Three days later, I start getting nastygrams about returning the car. Knowing that it's all-too-common Hertz practice to report the car to police as stolen, even when it's sitting on their lot, I started making calls. Eventually they located it - sitting on their lot - and closed out my rental, charging me for three extra days.