Yesterday my flight out of Lga was delayed, I went over to ask why, wanted to get a decent understanding as to the likelihood of departure at the new time, first agent gave me the call nonsense, I called, sorry we can’t really tell you, I then saw an agent that I have casually known for years, I asked her she somewhat on the sly walked over and came back, your pilot called in sick a replacement was sent, he is on flight y from x just landed
I then asked her about the new model she wouldn’t really say much other than send in your feedback but really I am a DM and need to spend xx to remain so, to get in the club without limit I need to spend 75,000 on my cc and delta is no longer top of the heap but middle of the pack, even AA does better than this, what exactly are my benefits………. Day of travel help no longer seems to be