Originally Posted by
jasonvr
Looking for advice. I finally got a response on my downgrade case. BA has agreed to the exact amount I specified (using Mennens). However they've stated they processed a refund back to the original card. This ticket was booked by my customers TA so it goes back to their card. Am I just SOL here? Sure it's great for the customer to get money back for services not provided, but I was the one inconvenienced on a long haul, red eye flight where I ended up getting no sleep (was originally in J) and had to work after I arrived
Can I request they process the refund another way, ie to me?
This has happened before, albeit some years ago. Unfortunately BA treats this as a reimbursement against the original ticket price, and thus refunds against the ticket method of payment. If it was compensation, then it's clearly specified in Article 7 to be to the passenger. Reimbursement, in Article 10 doesn't have the same clear statement, it is sort of implied but it's just not as clear cut. So you could try CEDR on this, but at least on paper BA did what was required.