Hi,

I apologize for starting my first post here with a negative message. I've been lurking around here for the past few weeks, and there are so much great information for business travellers as myself, I wish I'd found this site earlier.

Some background:
This past week, I checked in to a Marriot property in the Northern CA area along with my whole team (~10 of us). I am currently a silver status member with Marriot rewards. At first I thought I was the only person unhappy, however after talking to my team members, this seems to be common across:

1) dirty rooms, one of our team lead put her coat down across the table, and a layer of dust is visible on her coat. Other general cleanieness (or lack of) that we all noticed from bathroom, to beds.

2) I requested for a different room and was denied, reason given was that they're sold out. I made a separate phone call for inhouse reservation requesting the same exact type of room (standard rate, non-smoking, king bed) and was told it's available.

3) Requesting for room service to pick up trays was never responded to.

4) General cleaning of the room, the ironing board was not put away, and bathroom was not cleaned, bed was not turned..,

5) In Concierge lounge, when asking for ketchup on 2 separate days, I was told they dont' have any. (The downstairs restaurant has some, the Macdonald's across the street has some, the room service within the hotel has some..., how can the concierge's lounge run out???)

6) First night after I came back to my hotel room, I noticed that the zipper position on my luggage has magically moved. (call me anal, but I notice these things especially my own belongings) Althought there isn't anything missing, but this is a gross violation of my privacy, and since I have no proof nor items missing, I don't think there is point in raising the issue.

7) General service attitude, as a team, we just did not get the warm and fuzzy feeling, or even willingness to assist us. We are not one nighters, we're all business travellers that will be here long term. I get the feeling that our business is not valued.

Some items listed may be small, however, I believe they all add up in the long run in terms of impression of this establishment. I will be travelling to this general area in the next 7 months, along with our immedidate team of about 20. My company on the average has 100-200 people staying around here also that I will certainly make sure they're aware of this property. I am seriously angry at this hotel, and it has really made me re-evaluate the value of gold/platinum status with Marriot overall. The Westin is right across the street, so is the Hilton. I do have choice of doing business with other chains if Marriot does not value mine.

Any advice on recourse? Next steps?

thanks for any suggestions.