Originally Posted by
corporate-wage-slave
At this stage it's probably easiest to call BAEC and get them to process a retro-claim. It's not an unusual outcome.
Ugh, it sounds like I will have to do that every time I fly an AA revenue ticket then. This wasn't the case pre-pandemic. Not that I'd want to use a third party, but these are AA NDC fares that don't even come up on ITA Matrix.