Hi all,

It's been a while since I've flown due to the pandemic and might have been out of the game for a bit. I've recently started flying again and have a question regarding SQM operated by a Star Alliance airline and booked directly on AC with a 014 ticket number.

I booked a Flex fare ticket via AC.com for my recent YYZ-TPE and TPE-YYZ flight operated by EVA. The booking class on the outbound was V and the inbound is M according to AC.

To my surprise, the outbound booking class was converted from V to H. As such I only earned 75% miles and SQM. Since the PNR was booked directly on AC, shouldn't I still be accumulating 100% of miles given this was a Flex fare?

I'm aware of the AE Airline Partner website and thought I only verify the booking class with * Alliance partners when booking on their website. Eg: If I was to book the same flight on EVA airline's website, then I would refer to the AE Airline Partner site to verify the miles according to booking class not when booking directly on AC.

Thanks in advance!