FlyerTalk Forums - View Single Post - Impact to UA customers of DOT's automatic refunds & 5-year credit from cancelations
Old Apr 24, 2024 | 11:58 am
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xliioper
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DOT has never specifically ruled that advance schedule changes (such as a flight number change) constitutes a "cancellation" and the airlines generally do not consider them such. Both DL and UA currently offer refunds on advance schedule changes over 2 hours in their CoC. Adding a connection or change of carrier is also grounds for a refund.
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