Looking for advice. I finally got a response on my downgrade case. BA has agreed to the exact amount I specified (using Mennens). However they've stated they processed a refund back to the original card. This ticket was booked by my customers TA so it goes back to their card. Am I just SOL here? Sure it's great for the customer to get money back for services not provided, but I was the one inconvenienced on a long haul, red eye flight where I ended up getting no sleep (was originally in J) and had to work after I arrived

Can I request they process the refund another way, ie to me?