Originally Posted by yscleo

Today when I looked at my bookings, I see that particular booking in question, is showed booked with lower number of points (rather than the FNA plus points). It looked like whatever the backend dept. did, was to convert the FNA into 35,000 points, and it's showing a total of fewer points. The problem is, the difference in points did not come back to my account. I checked the Activity history, and there is no credit of the difference in points.

I called Marriott. The CSR confirmed what I described, and says yes I'm missing points. He put me on hold to call the backend. After a long hold, he came back to say they couldn't fix it. He said he can try to cancel my booking and rebook it, and see what happens. I said it's fine if he wants to do that, but I don't know what it'll prove because he can book it at the new lower points, and cancelling this booking would return the lower number of points. I'm still missing the point difference. He agreed, and did not do that (book new and cancel old). He put me on hold to talk to the backend, again for a long hold. He came back to say they've never seen a situation like this. So they created a case, and gave me the case number.