Is anyone having issued with Etihad customer services currently. It has taken 51 days before receiving a response and their reply is basic and does not address the issue.
I booked extra leg room seats and paid extra. Received said seat on the OB leg but not the return due to a last minute change of aircraft. I understand the challenge but I should at least be refunded for the additional cost I paid for the extra leg room seat for not getting what I paid for.
The staff at the airport continually advised I was booked in an extra leg room seat but was not. The customer relations team simply advise I was in a like for like seat but it was not and refuse to refund for the extra leg room seat booked. They have taken my money, not delivered on what was sold and don't care.