Originally Posted by
zymm
Admittedly I've never been on a diverted flight, nor have I worked for an airline, so my information is limited on the internal workings of the booking system, but it does seem that with some pax already being accommodated on alternate flights and hotels being booked that there is already information there that the flight terminated at DXB. If things are still archaic enough that it's not easy to reduce the problem to the status of (rather oxymoronic) regular irregular operations then they should be transparent enough to say exactly that.
many thanks to all who’ve replied, much appreciated.
just to update/fill in the blanks. The flight was on Thursday 28th March. The phone bill sounds/ was ill advised (on my wife’s phone as well!) but I haven’t used Skype for so many years I didn’t really consider it , although I’m not sure if it works in Dubai?
Perhaps I was naive to think that BA would offer to transfer us onto scheduled flights from Dubai, but having witnessed them offer the service to other passengers I believed this was possible, as indeed it proved to be - sadly, after 3-4 hours of very expensive phone calls. I don’t fly that regularly but have managed to retain Silver status.
I will explore the possibility of some compensation for the phone calls x2 and any delay compensation. Thank you for the pointers.
I’m not necessarily criticising BA, technical issues happen. I guess my main concern at the time, and still now, is that the offer of transfers was made to others and eventually proved to be possible after significant negotiations. However, I do fully sympathise with the logistical problems of transferring a whole flight. I needed to be in the UK urgently and the replacement flight that appeared to be being offered would not have enabled us to be there in time.
thanks again for the feedback, much appreciated.