Originally Posted by
DLATL777
Remember, its always easier to make up reasons why youre an idiot than learning how to do their own jobs properly. Its the Delta way.
I've had lots of agents who required HUCA for whatever reason.
Making up general nonsense about how fares work to CYA when you have no clue is just fraud, and a new one on me, at least from Delta.
I expect neither person knew what the ticketing team was (and alas, I was too preoccupied with other things to refer them-- it's their job to know). And as I said, I strongly suspect the second person was just a friend ("I *work for Delta*, she screamed!)