Grateful for any advice on this,

Briefly, departed on BA 032 Hong Kong to LHR flight. Got to within 4 hours of LHR but due to a problem with the plane we’re then diverted to Dubai! Before landing cabin crew notified a number of business class passengers around me (presumably Gold Card members) that upon landing they should proceed to transfers where they would be re-scheduled on the 10.00 am BA flight to LHR. The rest of us were ushered through arrivals and immigration. We were met by ground staff ( not BA staff) and transported to a hotel where we were told that BA staff would greet us and explain. No BA staff on arrival at hotel and no information on options.

BA fly 3 times a day from Dubai to LHR (including the 10 am flight) and in the meantime I had checked and confirmed there was availability on all 3 flights. 3 hours later at hotel, and with no update, I began calling the executive to transfer to one of their scheduled flights. On three separate occasions, after inordinate delays on the phone, I was told they would not transfer me but could not update me about the original flight. Some 3 hours later, and on the 4th attempt, a customer service operator agreed to ‘reserve’ tickets for me to collect at check in for the 02.00 hrs flight, which we took.

long and the short of it, arrived 24 hours late and with an astonishing 700 pounds phone bill for the hours on the phone with BA executive club. I’ve heard from other passengers that the original flight did take off the following morning, but they were only informed/confirmed some 14 hours after arrival in `Dubai.

apologies for the long winded tale, but any thoughts ?