Originally Posted by
tajee165
I'm flying BKK-ADD-NBO with a ~17h daytime layover in ADD from 6:30am to 11:15pm. There certainly are earlier ADD-NBO departures (but no award space) – per the rules, no transit hotel provided. If this is unlikely to clear, I'll probably have to book an alternative itinerary because the visa alone looks to be 82USD... For what it's worth, I plan to check in at the hotel and rest but plan to book a day tour or something to see the city a bit. I'm also flying JRO-ADD-VFA with an overnight layover in ADD from 5:55pm to 8:30am the next morning. This one I believe qualifies for sure because there are no earlier possible departures for ADD-VFA.
Qsn : There is a shorter connection available to my destination. Am I still eligible for this program?
Ans. YES. If you are on a paid ticket and there is a shorter connection available, your fare already includes a surcharge of $70 to cover this program. If you are on an award ticket, no surcharge is applicable and you will receive the vouchers anyway.
Qsn : There is a shorter connection available to my destination. Customer service says I am not eligible, but this FAQ says I am. Who is right?
Ans : This FAQ is based on hundreds of passenger experiences over the course of multiple years. There is no single data point where a passenger has been denied this program due to a "shorter connection" being available. There is an official policy, and then there is the reality on the ground.
You will receive the voucher for both layovers. Nothing to worry about.