Originally Posted by
WorkToLive
Wife and I currently have award tickets ord to nrt booked next year with two seats in F, and two seats in F on a dummy waitlist for the return. I’m hoping that two seats in F open up for when we are trying to return, but if one J and one F open up, am I able to make this change myself/customer support rep make this change, or is it not possible without cancelling the ticket and trying to rebook it individually (hoping neither of our tickets have someone on the waitlist)?
To put it bluntly, unless the waitlist clears, you have no tickets and will not fly ORD NRT. You don't have a ticket until the waitlist clears.
You can probably split the booking so you can book a different class for the return. But two passengers on one PNR will need to be booked in the same fare class. I am not sure if you can change the waitlist from F to J without cancelling, but you would certainly need to call in and have an agent try.