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Thread: World Of Hyatt Improves Milestone Rewards, Guest Of Honor (From 1/1/2024)
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Old Apr 22, 2024 | 11:09 am
  #622  
Matt4200
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Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
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Originally Posted by Ellicit
I chatted with Hyatt via the website, and asked them to apply a GOH to my existing prepaid reservation.

Chat agent said that because the prepaid rate is not refundable and not changeable, I cannot apply my GOH award to the stay. Is this accurate? and is there anyway around this? Would calling Hyatt change anything?

Thanks
Ask your MHC or call the Globalist line don’t ever just talk to base level reps as they’re often ill informed.
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