Totally agree that Hertz has gone from what used to be one of the best, if not the best, rental car companies to their current dumpster fire condition (and has been for a few years now).

Since they filed for bankruptcy during covid its been horrible. Bad leadership, horrible IT, poor customer service, questionable fleet decisions, and high prices. They regularly still try to charge a premium over other companies, but provide a crap experience throughout the whole thing starting from their horrendous website. Its no wonder why my Hertz rentals have gone down to only a few a year and other companies are getting my business.