Introduction I stayed 4 nights at Casa Cipriani Milano in an Executive Suite. It’s the hotel’s top room category, although you can turn it into a 2br suite by connecting an adjoining Superior Room.Casa Cipriani is a 3k EUR / year members club with two restaurants, the Living Room bar / restaurant / lounge, plus a spa / fitness center. The club has a strict no photos policy and a dress code (no athletic shoes, men’s jackets after 6pm, etc.). The hotel part of Casa Cipriani has 15 rooms and hotel guests have privileges as club members. Before my stay I had heard some negative / mixed signals around the service, so I wasn’t sure what to expect. Overall, I was happy with my stay. The hard product, on-property F&B and the in-room service were all significant bright spots. I have no complaints about the concierge or front desk service either, although I agree they aren’t as “high touch” as some other boutique hotels. You aren’t going to get the same kind of warm and personalized “front of house” interactions that tend to be common at other boutique properties (effectively, there is no front of house). It feels different in that regard. Room I stayed in room #12. The suite has high ceilings and the decor is a mix of styles. It feels partially very anglophile / clubby with the warm parquet wood floors and the intricate wood paneling, but then mixed with Italian furniture and splashes of color and geometric patterns. Overall you can tell that the hard product is very good and they did a great job with the technology aspects as well: e.g. lighting control, outlets, automated shutters, etc. The living room of the suite has a fireplace and two large windows, plus a large seating area and a large bar area.The bedroom has a desk area plus a large bed and two nightstands with ample storage, wall controls for lighting and plenty of tabletop power outlets.Off the bedroom is a walk-in closet area with tons of storage and a giant mirror. Pocket doors separate the closet from the bathroom which is decked out in tons of marble and dark wood. At the far end of the bathroom is another pocket door to the water closet which includes a bidet and a little seating area at a huge window. The attention to hard product detail extends to a bunch of little touches on in room items. Nearly everything is customized with the Casa Cipriani bartender logo: the side of the furniture, the cushions on the couch and chairs, all glassware & ceramic cups, all dishes, all napkins, all towels, the corkscrew, the ice bucket, the sugar packets, the tonic water, the snack mix, metal towel racks, etc. Things I liked about the room:High build quality, and good tech / outlets / lighting controls. e.g. 3 universal power outlets built into every nightstand.Tons of usable storage.The shower was huge and the water pressure was great and the bathroom floors were heated throughout.Automated exterior shutters provided excellent light blocking. Not 100% blackout, but very close. My partner and I had no trouble oversleeping due to it being dark!The doors between all rooms (including pocket doors) were extremely thick and great for interior sound insulation.Cons for me:The mattress was quite firm, and I found it uncomfortable. From staying in other hotels in Italy on the same trip and past trips, I get the impression Italians like a firmer bed than Americans.The windows are looking out on the park, but it's right on a street. Loud cars or motorcycles can be heard inside. There's also an adjacent light rail and subway below and you can hear / feel some of the trains.Things that didn’t bother me but others might want to be aware of:No tub, and the bathroom isn't huge, but I found it very well laid out.No powder room or access to the bathroom from the living room.There was no working desk area in the living room, only in the bedroom. There also wasn't any dining area in the living room, although there was tons of space for the room service rolling table. Service & Soft Product I was concerned about the service before staying based on reviews, etc. Overall, the in-room service was extremely effective. They had a lot of little touches: e.g. minibar soft drinks are free and refreshed often, turndown leaves biscotti and a water on both nightstands every night, they were constantly refreshing the fresh fruit in the room, etc. The housekeeping was super and had great attention to detail: I had a big clump of charging cables and they detangled and organized everything so it looked nice on the desk, they folded all of the things that were left out, etc.Outside of the room, all of my interactions with the concierge were good and so forth, but one thing that is noticeably different from other boutique hotels is that when you enter the hotel, the front desk and concierge are tucked away in a corner, while the people right in front of the revolving doors are host / hostesses for the club ground floor restaurant (The Pickering Room) and they aren’t going to greet you or welcome you back (unless you want to go into the restaurant). So it definitely doesn’t have the same service “vibe” as other boutique hotels. I also noticed one of the front desk folks was a trainee when I checked in (the other person had to tell them how to deal with a US non-chip & pin card). The dinner F&B was really good both nights we tried it, and the in-room menu has a pretty extensive selection. It makes sense that they would have pretty good food since people pay a membership fee to access the bar / restaurants. The food is pretty traditional Italian (not trying to do anything modernist) but done well AFAICT. I particularly enjoyed the Baked Tagliolini with Ham! Common Areas & Amenities There’s no lobby whatsoever, just an entry walkway to the ground floor restaurant (The Pickering Room), the “reception” / concierge area (which is just a nook behind the entryway), and the passage to the elevators. The “no lobby” posed a bit of a question when we returned once and the staff had about 15 mins left to service our room; the hotel folks said it was perfectly fine to sit in the restaurant despite the fact that I wasn’t following the dress code (dressed for sightseeing). They were right and no one bothered or questioned me, but I felt a little awkward sitting in a restaurant with no intention of ordering anything. As mentioned before, the building has several dining options, and they also have a spa. There’s also a small fitness center with weights and cardio as well, which is uncommon for a 15 room hotel.I don’t have photos of the common areas because photos are prohibited in the common areas.As is common for a small hotel in a historical building, the elevators are small and weird and slow. We took the stairs almost every time. Overall Overall, I was pretty happy with Casa Cipriani. The only major downsides for me were 1) the too-firm mattress and 2) the closeness to a busy street causing noise and 3) Milan as a city isn't as interesting to visit (not the hotel's fault). The hard product quality is palpable, and I enjoyed the food. The housekeeping impressed me, and all of my interactions with concierges were effective. But the feel is different from other boutique properties: there’s no “front of house” kind of greetings or interactions, and the common areas have dress code / rules / no photos / etc. that may make folks used to luxury hotels indulging any guest desires feel like the staff isn’t being sufficiently accommodating. [They remind you of the rules when booking, etc.]