Originally Posted by Jackey7

We decided not to immediately check out after the incident because it was the last day of our vacation. My wife just completed her knee injection procedure in Germany prior to flying to Faro. She could barely walk down the stairs. It just didn't really make sense to pack all our things to move hotel for a couple hours before heading to the airport the next morning. We assumed that someone from management will approach us and resolve the situation professionally in a 5 star hotel.

I totally understand and emphasize with the low salary in Portugal and I agree it is terrible.

The reason why this is upsetting for us - the hostess purposefully targeted my wife when I walked off to grab milk for the coffee. I don't believe she would have done that if I was physically present at the moment of the incident. As a husband this angers me.

Management was disinterested in dealing with the situation. We waited an entire day until 9PM to receive a phone call from the management team. He agreed he will meet me at the time of checkout. We nearly missed our flight because I waited 45 minutes for him to appear. He was 'stuck in a meeting'. Our entire interaction lasted less than 90 seconds. I understand. Management have important meetings. But the entire incident is so insulting especially with the victim blaming, empty threats, and intimidation tactics.

I agree with Kacee that it was unreasonable that my wife wanted an apology from the hostess. We did not demand to receive one but we said it would be appropriate since the Director seemed disinterested in apologizing after victim blaming. But coming from the Directors of Operations seemed very unprofessional. All he needed to say was - I apologize for this unpleasant experience. This is not who we are and we hold ourselves to higher standards.

And I never got the 20,000 points as compensation. Marriott Titanium team doesn't understand why since I've already been credited for my stay.