Years ago when I worked for a major investment bank, I had to travel and rent cars almost weekly. My company had a Hertz account, and their service was just fine in general. Once I left and started my own small business, I didn't travel much for work, and when I did I used cheaper alternatives such as Enterprise if I needed a car. Fast forward to 2024 when I've started trying Hertz again, because Delta Diamond gives me free "President's Club" status, or whatever they call it.

Hertz is now a total disaster IMO. I feel like I'm dealing with the California DMV or the police in a third world country.

Reservations which I prepaid in full, I arrive on my flight and the Hertz counter rep informs me they are out of cars. Small airport/town so no other cars from anyone else either, and Ubers were not plentiful. Missed an important meeting and had to try to Uber everywhere for 3 days. Not even an apology from the counter reps, who just shrugged and told me their reservations system doesn't always work. This same scenario has happened twice in a month.

Try to use their website to modify a reservation.....windmills or gives fault messages maybe 30% of the time, can't even log into my account.

Try to call them instead, routine 20+ minute wait times, even at odd hours. Then get an agent overseas somewhere whose English is so bad it can be hard to try to communicate a simple transaction.

I thought Hertz was supposed to be the premier rental company, that charged more but gave better service. What the heck happened? What company should I switch to for rentals?