Originally Posted by
Phlyer2
Let's break this down. Some of the terms here are doing some heavy lifting to create a story of distress with a rather small fact base.
The OP would like someone at BA to investigate what actually took place. I would be very surprised if anyone at BA who received the OP’s complaint, acting reasonably and sensibly, took an approach to it as dismissive as yours: it’s utterly unrealistic, because there
might be something in it and a complaints department would be foolish not to conceive of that possibility.