Originally Posted by
bisonrav
This very much a "there and then" sort of incident, and if you don't have full information on what happened and didn't offer assistance at the time, it's very difficult to believe that putting a complaint in now will help anyone.
I think anyone who has dealt with gate staff at Heathrow will have encountered some levels of unnecessary rudeness, so this is certainly credible. I think a constructive approach at the time would have been to invervene with "I'm a frequent flyer on BA, can I assist?", this would either have turned the ire of the agent in your direction where much easier to deal with, or helped the other passenger, so either way there's a decent outcome.
What was the incorrect information given, the things that any frequent flyer would be aware of being untrue?
Maybe accompanied with a surreptitious flash of a Gold card to establish your credentials. Similar to a cop flashing a badge!
In all seriousness, just a ‘hello, are you ok, is there anything I can help with’ rather than the frequent flyer bit. You don’t need to be a frequent flyer or any sort of flyer to assist someone who is in distress and is likely to make you sound a bit of DYKWIA. Or worse.
To the Op the answer is surprisingly straightforward. If you feel it’s worthy of a complaint then go for it using the normal channels given above. If not, then don’t. It’s not something anyone here can advise on since no-one here witnessed the interaction and therefore cannot say yay or nay. Witnessing incidents like that are incredibly nuanced and without you providing a long and very detailed account, it’s really your call.