Landed in BOM 2hrs late seemingly due to some paperwork issues on the ground at JFK.
There are little things that stood out and made the journey a bit better. For example, the jet bridge was completely backed up as they lined up all the wheelchairs and families with children and then halted boarding. When an AI agent saw our F boarding passes, he whisked us past all of them and let us onboard first. Seems they do value their F pax.
All in all, the flight was ok. The service was great, and the crew really did their best with that they had to offer. All very friendly
The old EY seats are definitely showing their age. Still shocking that half the cabin was inoperable
Food wasn’t great, and the basic Laurent Perrier champagne definitely isn’t up to F standards.
I did like the Tumi pajamas.
The escort upon arrival in BOM was nice.
Am I jumping to return to AI? No
And was it worth the significant cost I paid for my last minute one way F ticket? Definitely not, especially compared to F on airlines like EK, etc.
But it did the job and at least got me to India.
But otherwise it still can’t compare to other airlines. Hoping a couple more years of changes by TATA group allows them to improve even more.