In Vienna today in the morning: boarding for groups 1, 2, PRE and “those traveling with small children” was called in one go. Nobody listened, and the boarding gates were not set to enforce the boarding order, either. When I asked the gate agent about the boarding group enforcement, she said that for this flight the boarding groups dod
not apply and she went back to check her iPhone.

An email to OS HON circle team will be sent on Monday. On a side note, during Thursday LX Management talk, we were told that an audit of compliance with boarding groups is being conducted across all stations and HONs are asked to email feedback for specific flights where the new boarding groups order is not enforced.