Originally Posted by Airborne Brat

TDLR
Pros:
-Aesop amenities
-Waldorf bed
-Fantastic food at Fountain Lounge
-Solid in room dining
-Beautiful property especially during Christmas

Cons:
-Frequent "no." attitude
-Suites can be VERY tiny
-Don't provide better suites for elites
-Bar is first come first serve and very crowded
-Swarms of tourists during Christmas time
-Will not answer the phone
-Service requests may be partially fulfilled and extremely delayed
-Check FHR credits at checkout (if the line isn't too long) as they don't always post