Hey guys, some update here, it didn’t work with the executive team 🙁

I sent them all the documents and information I can think of, with your guys’ suggestions: I am the legitimate owner of the credit card paid for the tickets; my identity and residence situation; proof of the relationship with my partner; and details about all the activities under my account.

They replied after my email:
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I have liaised with our fraud team to see if there was anything further we could do to assist however, unfortunately we are unable to override the decision made.

I am truly sorry there isn’t anything further we can do to help and should you have any further questions this would need to be raised with our loyalty fraud team directly.
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Now it seems I cannot get my account back. I wrote to them to see if I can get refund for my purchased points, which I think is even less possible happening. Last option would be lawsuit, right? Do I have a chance winning?