Originally Posted by
restlessinRNO
I question whether going to the gate would have helped the OP in these circumstances. There would likely be a hundred people lining up to talk to the agent, probably not a UA employee. Many would be general members with economy class tix, complex itineraries, all anxious to be rebooked.
Actually - I did go to the gate -- twice.... None of the people manning the desk were actual UA employees and I just got the standard response -- it's Zurich -- they are what they are... I did get all of my stamps thank goodness,,,,